Hoopla FAQ

Posted in Support


Hoopla FAQ

As we all learn more about Hoopla together, we will be updating this list.  Please contact us at info@cramahelibrary.ca with any questions!

How to Sign Up:

-From the main hoopladigital.com page, click on the blue box in the middle of the page that says ‘Get Started Today’. From there you will get a pop up window, where you will enter your email address and create a password to create your own account.

-After you agree to Hoopla's terms and hit next, you will be able to choose Cramahe Township Public Libraries from a list/search,(you may have to scroll down to find the next button),

-On the next page  you can choose if you would like emails from Hoopla.

-On the page after that, you will be able to enter your library card information (13 digits for the card number (no spaces and not the last single digit) and your PIN (which is set as the last four digits of the phone number you signed up for your library card with)

- Lastly, you have to accept terms of use again, and then you should be set up!

-Contact us at info@cramahelibrary.ca with any questions or concerns

Downloading and Streaming:

-Please note that you can only download items when using the APP on a phone or tablet.  

-When using a computer Hoopla can be accessed at hoopladigital.com through Chrome, Safari or Firefix web-browsers. You do need to be connected to the internet to access and stream items, however you can use a bookmark feature to save your spot! You do not need to listen/watch/read your item all at once!

Operating System Info:

The Hoopla APP only works on devices that operate on (or can be updated to) Apple iOS 11.0, Android 4.4.4 and Fire OS 5.0.0 or higher!

Where to Get More Help:

Contact us by email at info@cramahelibrary.ca .

Visit hoopladigital.com/help for Help Articles from Hoopla.

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