Help & Support

Library Services

Cramahe Library Has an APP!

Cramahe Library’s Smart Phone App (ILS) makes navigating the Library Catalogue and finding your next read so much easier!

STEP 1
Download the Insignia ILS Library Phone App from your device App Store. (Search Insignia Software and Download the ILS App)

STEP 2
Sign-in using the same login information that you use for Cramahe Library’s Online Catalogue (OPAC)! Click here for catalogue sign-in information.

STEP 3
Search ‘Catalogue’, ‘What’s New’, ‘My Account’, ‘History’, place holds & renew online!

Need Help? Contact us at 905-355-3722 Monday-Friday 11am-4pm & Saturdays 11am-2pm OR email us at info@cramahelibrary.ca

How to Reserve an Item

To reserve an item, please start by visiting the Library Catalogue, which can be found by Clicking Here. If you need help logging-in please see below section.
Before beginning your search, for better search results, please make sure you select ‘All Libraries’ as the Library to search in (found to the left, under the blue bar). In the second column underneath the blue bar, you can choose how you would like to search from a drop-down menu: For example, keyword, title, author, ISBN etc. Once you have chosen your parameters, type in your search term.
In the example pictures below, we have chosen to search by title. Once you get to the search results page, look to the list of options to the right of the item you would like to put on reserve and click on the blue reserve button. If you would like more information about the item you can click on the item cover or title. You can also put items on reserve from the page with more item information by clicking the blue reserve button.
After clicking the blue reserve button, you will get a pop-up window. In this pop-up window please choose the Library Branch you would like to order the item from and the Library Branch you would like to pick your item up at.
When the item you have placed on reserve becomes available you will be contacted by phone or email by Library staff.
To see the item(s) you have on reserve click on ‘My Account’ (on the blue bar). From the drop-down list click on “My Borrowing” and then click on “Reserves” from the second drop-down list that appears.
From this screen you can view your reserves, or cancel your reserves.
For Information on How to Renew an Item, see below.

How to Renew an Item

To renew an item, please start by logging in to your library account on the Catologue.(Click Here for Catalogue). Information on how to login to your Library Account can be found below.
Once Logged in to your account please click on “My Account” on the top blue bar, it is the second button from the left.
From the drop-down list click on “My Borrowing” and choose “Loans” from the second drop-down list that appears.
The Loan Screen will show you a list of the items you currently have out, to the right of each item there will be a blue button that says renew. Please click on this button.
Once you have successfully renewed your item, a window will pop up , to tell you that the item has been successfully renewed.

**Please note that you cannot renew items that are on reserve for other patrons, you cannot renewed items if they are overdue, and you can only renew items in your Library Account two times, after that you must contact the Library.

Library Account/Catalogue Log-in Information

Please note that your Library Account is set up by the Library when you register for a Library Card.

Click here to get to Your Account/ the Catalogue, or use the catalogue button at the top of the page!

In the top right hand corner of the Catalogue there is a Log-In button, please click here. To access your Library Account on Cramahe Library’s Catalogue please use the following:

Username = The last four digits of your library card (except the last single digit).

Password = The last four digits of your phone number.

**If you have a library card from Castleton Branch, your username information may be slightly different. For these cards, please do not use any of the zeroes or the last single digit for your username, your password will still be set as the last 4 digits of your phone number.

If you have any problems logging into the catalogue, please contact us through email at info@cramahelibrary.ca or by phone (905-355-3722) during open hours.