Help & Support

Library Services

Cramahe Library Has an APP!

Cramahe Library’s Smart Phone App (ILS) makes navigating the Library Catalogue and finding your next read so much easier!

STEP 1
Download the Insignia ILS Library Phone App from your device App Store. (Search Insignia Software and Download the ILS App)

STEP 2
Sign-in using the same login information that you use for Cramahe Library’s Online Catalogue (OPAC)! Click here for catalogue sign-in information.

STEP 3
Search ‘Catalogue’, ‘What’s New’, ‘My Account’, ‘History’, place holds & renew online!

Need Help? Contact us at 905-355-3722 Monday-Friday 11am-4pm & Saturdays 11am-2pm OR email us at info@cramahelibrary.ca

How to Reserve an Item

To reserve an item, please start by visiting the Library Catalogue, which can be found by Clicking Here. If you need help logging-in please see below section.
Before beginning your search, for better search results, please make sure you select ‘All Libraries’ as the Library to search in (found to the left, under the blue bar). In the second column underneath the blue bar, you can choose how you would like to search from a drop-down menu: For example, keyword, title, author, ISBN etc. Once you have chosen your parameters, type in your search term.
In the example pictures below, we have chosen to search by title. Once you get to the search results page, look to the list of options to the right of the item you would like to put on reserve and click on the blue reserve button. If you would like more information about the item you can click on the item cover or title. You can also put items on reserve from the page with more item information by clicking the blue reserve button.
After clicking the blue reserve button, you will get a pop-up window. In this pop-up window please choose the Library Branch you would like to order the item from and the Library Branch you would like to pick your item up at.
When the item you have placed on reserve becomes available you will be contacted by phone or email by Library staff.
To see the item(s) you have on reserve click on ‘My Account’ (on the blue bar). From the drop-down list click on “My Borrowing” and then click on “Reserves” from the second drop-down list that appears.
From this screen you can view your reserves, or cancel your reserves.
For Information on How to Renew an Item, see below.

How to Renew an Item

To renew an item, please start by logging in to your library account. Information on how to login to your Library Account can be found below.
Please click on “My Account” on the top blue bar, it is the second button from the left.
From the drop-down list click on “My Borrowing” and choose “Loans” from the second drop-down list that appears.
The Loan Screen will show you a list of the items you currently have out, to the right of each item there will be a blue button that says renew. Please click on this button.
Once you have successfully renewed your item, a window will pop up , to tell you that the item has been successfully renewed.

**Please note that you cannot renew items that are on reserve for other patrons and you can only renew items in your Library Account two times, after that you must contact the Library.

How to Log-in to Cramahe Library’s eLibrary Content (Including eBook Resource—Overdrive/Libby)

*To sign-up for a library card please scroll up to the top menu of the page and click on “sign up” in the top right hand corner. We will email you your card number. If you do not hear from us in 48 hours, please contact us at info@cramahelibrary.ca

To log-in to Cramahe Library’s eLibrary and explore databases including Overdrive/Libby (for eBooks) you will need to use 13 digits of your library card number, all of the numbers (including the zeroes) except for the last single digit. There are also no spaces.

Library Card log-in for eLibrary

For example: for log-in purposes the card number above would be 0000000006216

If you have any problems logging into a database, please contact us through email at info@cramahelibrary.ca

*If you are trying to log-in to the Libby App and receive an error message that your library card number cannot be verified you may have to go back and double check that you have chosen ‘Cramahe Library – Colborne Branch’ during the set up process (I believe there are two spots during the set up where you need to specify ‘Cramahe Library -Colborne Branch’ before entering your card number)

Hoopla FAQ

As we all learn more about Hoopla together, we will be updating this list. Please contact us at info@cramahelibrary.ca with any questions!

How to Sign Up:

From the main hoopladigital.com page, click on the blue box in the middle of the page that says ‘Get Started Today’. From there you will get a pop up window, where you will enter your email address and create a password to create your own account.
After you agree to Hoopla’s terms and hit next, you will be able to choose Cramahe Township Public Libraries from a list/search,(you may have to scroll down to find the next button),
On the next page you can choose if you would like emails from Hoopla.
On the page after that, you will be able to enter your library card information (13 digits for the card number (no spaces and not the last single digit) and your PIN (which is set as the last four digits of the phone number you signed up for your library card with)
Lastly, you have to accept terms of use again, and then you should be set up!
Contact us at info@cramahelibrary.ca with any questions or concerns.

Downloading and Streaming:

Please note that you can only download items when using the APP on a phone or tablet.
When using a computer Hoopla can be accessed at hoopladigital.com through Chrome, Safari or Firefix web-browsers. You do need to be connected to the internet to access and stream items, however you can use a bookmark feature to save your spot! You do not need to listen/watch/read your item all at once!

Operating System Info:

The Hoopla APP only works on devices that operate on (or can be updated to) Apple iOS 11.0, Android 4.4.4 and Fire OS 5.0.0 or higher!

Where to Get More Help:

Contact us by email at info@cramahelibrary.ca .
Visit hoopladigital.com/help for Help Articles from Hoopla.

Library Account/Catalogue Log-in Information

Please note that your Library Account is set up by the Library when you register for a Library Card.

Click here to get to Your Account/ the Catalogue, or use the catalogue button at the top of the page!

In the top right hand corner of the Catalogue there is a Log-In button, please click here. To access your Library Account on Cramahe Library’s Catalogue please use the following:

Username = The last four digits of your library card (except the last single digit).

Password = The last four digits of your phone number.

**If you have a library card from Castleton Branch, your username information may be slightly different. For these cards, please do not use any of the zeroes or the last single digit for your username, your password will still be set as the last 4 digits of your phone number.

If you have any problems logging into the catalogue, please contact us through email at info@cramahelibrary.ca or by phone (905-355-3722) during open hours.